About Us
Established in 1974, our manufacturing plant in Zouk Mosbeh, Lebanon, employs 280 people and ships over 35,000 MT per year of co-extruded PE films and bags.
With continuous development, product quality and on-time delivery on the top of our minds, we are able to provide outstanding customer service as well as prompt technical support.
Masterpak is a member of INDEVCO Plastics, a division of INDEVCO Group.
Corporate Factsheet
We are uniquely positioned to offer our valued distributors and customers:
Advanced Technical Films
Global Sales Network
Prompt Technical Support
Advanced Technical Films
Vision
Our vision is to be a leading provider of plastic film solutions in all the markets we serve.
We will earn this leadership position by providing reliable and high-value flexible packaging films tailored to our customers’ needs. We will add value to our products by providing distributors and customers outstanding service; we will achieve this through our uncompromising commitment to customer satisfaction and excellence. We will also swiftly adapt our processes and business practices to the constantly changing marketplace.
In return, we will maximize our stakeholders’ value and contribute to the social and economic development of the community we live in, thus applying our Group’s philosophy: “What is good for the community is good for the company.”
Values
Research & Development
As we focus on customer excellence, we continuously look to create solutions that meet our customer’s needs and help them meet their consumer’s changing needs. For this, we put in place a Research & Development department and a Quality Assurance department both geared with cutting edge laboratory equipment for innovation, compliance, as well as testing and controls.
The research and development department trials new product developments and designs combining the latest processing technologies with technical expertise to meet international standards, market demand, and environmental requirements. While the Quality Assurance department continuously runs tests and inspections starting from raw materials, through equipment, processes and end-product quality.
Quality Policy
Masterpak’s quality policy covers developing, producing and delivering quality and innovative plastic film solutions, consistent with our customers’ requirements. Masterpak’s management is strongly involved and committed to providing direction and implementing the quality policy through clearly defined quality objectives.
We are ISO 9001:2015 certified.
At Masterpak, we understand our customers, their requirements and strive to meet and exceed those requirements, error-free, on-time, every time. We achieve that by actively listening and effectively communicating with our customers, verifying their satisfaction, anticipating their future requirements and ensuring their long-term success.
We drive continuous improvement and innovation based on the synergy of professional teams, efficient business processes and customer feedback. We develop our employee competencies, empowerment and partnering through targeted development programs.
Masterpak holds each and every employee accountable for fully satisfying our customers’ expectations with best-in-class plastic film solutions. We raise quality awareness among all staff by advocating the critical role of quality: Service that provides on-going customer satisfaction will guarantee the continuing success of the company.
We maintain and continuously improve our quality management system to manage effectively our business operations. This is accomplished by establishing, communicating and regularly reviewing our quality objectives, aimed at providing preventive measures to eliminate defects and minimize costs.
This quality policy is fully understood by all at Masterpak and is reviewed, as required, for continuous stability.
Certifications
Global Reach
